Shipping Policy
At Klaots Store, we strive to deliver your Charm Handmade jewelry with care and precision. Below are the details of our shipping process, costs, and delivery times to ensure a smooth experience.
Processing Time & Shipping Costs
Shipping costs vary based on your destination. You can calculate your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update in your total.
Shipping & Handling
We process orders on business days from Monday through Friday (Eastern Standard Time) and exclude holidays observed by the U.S. Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Processing Time: 3-5 business days* during regular seasons. Processing times may be longer during holidays.
Flat Shipping Rate
We offer flat-rate shipping so you can order as many items as you’d like without extra shipping costs.
- Standard Shipping: $5.99
- Estimated Delivery: 7-15 business days* during regular seasons, with potential delays during holiday seasons.
Estimated Shipping Times by Location
- United States: 7-15 business days
- Canada & Europe: 10-30 business days
- Australia & New Zealand: 10-30 business days
- Mexico, Central & South America: 15-30 business days
- Asia & Rest of the World: 10-30 business days
Late Deliveries
While we partner with reliable shipping carriers, occasional delays may occur due to circumstances beyond our control. Klaots Store cannot be held responsible for delays caused by:
- Incorrect address information
- Missing apartment, building, or unit numbers
- Severe weather conditions
- International customs procedures
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking link. Please allow 2-4 days for the carrier to update tracking details. If your tracking number isn’t working immediately, it may take time for the carrier to process your package. Once scanned into their system, tracking details will appear.
Multiple Items in One Order
If you ordered multiple items, they may ship separately to expedite delivery. Don’t worry if you receive some items before others—they are on their way!
Order Confirmation Issues
If you haven’t received order confirmation emails, it’s possible that your email address was entered incorrectly. We send multiple updates, including order confirmations, fulfillment notices, and shipping details. If you suspect a mistake, please contact us at [email protected] to correct your email.
Contact Us
If you have any questions about shipping that are not answered here, feel free to contact us via email at [email protected]. We aim to respond within one business day.
Frequently Asked Questions
- Can my order be delivered to multiple addresses?
Unfortunately, we cannot ship to multiple addresses for a single order. If you need to send items to multiple addresses, please place separate orders. - Do you deliver to PO Boxes or Military APO/FPO addresses?
Yes, we ship to PO Boxes and Military APO/FPO addresses via DHL Global Mail. Orders shipped to APOs may take up to 45 additional days to arrive due to military mail processing. Once in the military system, tracking updates are no longer available for security reasons.
Thank you for choosing Klaots Store! We’re committed to delivering your Charm Handmade jewelry with the utmost care and reliability.