FAQs
FAQs – Klaots Store
Here are some common questions to help guide you through your shopping experience at Klaots Store. If you have additional inquiries, don’t hesitate to contact us!
How Do I Place My Order?
It’s easy! Simply select your favorite charm jewelry on the product page, click the “Add To Cart” button, and follow the checkout steps to complete your purchase. Once your order is placed, we’ll begin preparing it and notify you when it’s on the way!
How Long Will It Take to Ship My Order?
We aim to ship all orders within 5 to 10 business days. For international shipments, please allow an additional 1 to 2 weeks for transit. We’ll send you a tracking number once your order is on its way.
My Tracking Number Isn’t Working.
Tracking numbers typically take 1-2 days to become active in the shipping carrier’s system. If your tracking number doesn’t update after a few days, or if you believe your package may have been lost, please contact the shipping carrier or reach out to our support team for assistance.
I Need Help with a Late Order.
Domestic orders usually arrive within 5 to 10 business days, while international orders may take up to 2 weeks. If you haven’t received your order within 10 business days (domestic) or 20 business days (international), feel free to contact us for prompt support.
Payment
What types of payments do you accept?
We accept major credit cards like Visa and Mastercard, as well as PayPal for secure, convenient transactions.
When will my card be charged?
Your card will be charged immediately after your order is successfully placed.
How Secure Is My Personal Information?
We take the security of your personal information seriously. Our store adheres to the highest industry standards to safeguard your data during checkout.
Your credit card details are encrypted using Secure Socket Layer (SSL) technology, ensuring safe and secure payment processing. Rest assured, your credit card information is only used for the transaction and is not stored after the purchase is completed.
If you have any more questions, feel free to contact us via email at [email protected]. We’re here to help!