Cancellation Policy

Order Cancellation

At Klaots Store, we understand that plans can change. Our cancellation policy aims to provide flexibility while ensuring the efficient processing of orders for our Charm Handmade jewelry collection.

How to Cancel an Order

If you need to cancel your order, please reach out to us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

Cancellation Requests

To submit a cancellation request, please contact our customer service team at:

Be sure to include your order number and the reason for cancellation in your email to help us assist you quickly.

Cancellation Timeframe

If you request to cancel your order within 24 hours of placing it, we will cancel the order and provide a full refund.

Custom Orders

Please note that custom-made charm jewelry cannot be canceled once the production process has started. We encourage you to double-check all custom order details before confirming your purchase to avoid any issues.

Refunds for Canceled Orders

Refunds for canceled orders will be processed within 7-10 business days and will be credited back to the original payment method used during checkout.

Contact Us

If you have any questions or concerns about our cancellation policy, don’t hesitate to contact us:

Thank you for shopping at Klaots Store. We value your business and are here to assist you with any cancellation requests or inquiries.

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